Contact Prime Market

Questions, vendor applications, access problems — submit below or use the on-market messaging system once you're logged in.

Get in Touch

For most support issues, the fastest path is through the market's own internal messaging system — reachable after you've logged in at the .onion address. The form below is for general inquiries related to this information site, or for people who haven't yet established a market account and need pre-registration guidance.

If you're writing about a specific order or dispute, include your order ID and keep all sensitive details PGP-encrypted. Plain-text communication of account details, addresses, or transaction specifics is not advised.

Prime Market Support Channels

Support on Prime Market operates through several channels depending on the nature of your issue. For account-level problems, the on-market ticket system is the primary path. Vendor-specific issues (bond payments, account upgrade, PrimeBot setup) should go through the vendor support channel after logging in.

Channel	Best For	Response Context
On-market messaging	Order issues, vendor questions, account help	Logged-in users only
Dispute chat	Active order disputes with vendor	Three-way: buyer, vendor, moderator
PrimeBot (Jabber)	Vendor-level automated notifications	Level 2+ vendors only
This contact form	Pre-registration queries, URL verification	General inquiries, no account required

Prime Market Login & Account Access

If you're having trouble logging in, the first thing to verify is that you're using the correct .onion URL. Phishing sites exist and they look convincing. The only real Prime Market address is:

Common Login Issues

If you've lost access and set up a mnemonic key during registration, use the account recovery flow on the login page. If you did not generate a mnemonic key and have lost your password, account recovery is not possible — Prime Market does not store passwords in recoverable form, by design.

PGP-Encrypted Communication

Prime Market strongly recommends all users maintain a PGP key. Vendors are required to have one; buyers benefit from the same. PGP-encrypted messages between buyers and vendors protect against interception and provide non-repudiation — meaning either party can prove what was agreed to. For instructions on setting up PGP, the Tor Browser guide includes relevant software recommendations. Your public key should be uploaded to your Prime Market profile after account creation.